Testimonials

Customer Testimonials

Tell us what you think. Would you recommend us to others? Your feedback is highly appreciated. Please leave your testimonial below. Thanks.

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Saw the car online in the morning and purchased by the end of the day. The owner offered a reasonable p/x for our car and was straight talking instead of the tripe uttered by many saleman, thanks for your help.

Thanks again to Paul for his excellent service from a previous returning customer. Although only a few months since purchasing my last car, I needed something taller and automatic for access reasons. As usual Paul used his experience and knowledge to help me make a purchasing choice and made sure I was happy before making my final decision. Another excellent quality and unmarked vehicle complete with a very fair exchange deal to boot. See you again but not too soon. Neil, Lincoln

Excellent
Very helpful not pushy, really pleased with my new car.

After having previous trouble with other dealers this experience was like a breath of fresh air!
Absolutely incredible service, recieved my Nissan Juke earlier than expected, driven all the way from Lincoln to Devon. Ever so grateful for the loveliness and down to earth transaction. All questions happily answered and assurance guaranteed. Cannot recommend highly enough! Thank you, thank you, thank you!

Not ALL Car Dealers are the same.
We went over this morning to look at a particular car Paul had available, Nothing was rushed, Everything explained. We are hoping to collect the car on Saturday. Thanks Paul, A Pleasure so far.

Ordered morning same day delivered brilliant Paul.
Excellent salesman very helpful in all fields of information prompt delivery easy terms polite and easy to do business with 5star would recommend is service to all.

Paul highly professional. The whole process was easy and straight forward. Would have no hesitation in purchasing another car in the future or recommending to others.

Extremely helpful, made the experience of test driving, applying and then picking up the car super easy and was really fast. Helped me tax the car before I left the office and showed me everything I needed to know about the cars features and how to use them. Even set up my phone Bluetooth for my drive home! Couldn’t have asked for more.

The whole process from start to finish could not have been easier, great service and fantastic value.

Paul delivered our Ford Ecosport today. all done over the phone, very pleased. We would definitely recommend Paul Smith Car Sales Ltd to everyone. Its lucky for us that due to lockdown restrictions we contacted Paul. We are over the moon and could not be more satisfied. John and Linda Bellamy.

Fantastic service Paul. The new car is perfect. You really are first class as a person and you have provided excellent service from start to finish. Best wishes from Linda John and Chris Bellamy.

Bought a new shape Kuga – St Line X 2020 plate. Paul is a down to earth, straight forward, honest chap. Wants to do a deal and get the best price for you on the car and any part-ex.Great service. Couldn’t be more helpful. A really nice chap as well.

This is my second car from Paul. I changed it as I needed an automatic car. All sorted very quickly, and Paul delivered my car the next day ! Wonderful I left my Sat Nav in the other car, and Paul posted it to me the very next day !! I would recommend Paul to anyone looking for a second hand, low milage, pristine vehicle. So Happy with my new car.

Excellent Service

I was unsure of buying a car online but needn’t have worried as Paul was very helpful & professional from the start. No hassle or pressure at all. Paul sent a decent video of the car for us to view within a couple of hours of my initial enquiry. Car was then delivered following weekend at 8.30 on a Sunday morning! Job done! Excellent service & would totally recommend.

Today 1st Feb 2021
Paul delivered my new car to South Yorkshire at the specified time
With a full mot that was done this morning before he set off
A pleasant bloke with an easy painless transaction socially distanced on my driveway
Paperwork was all in order and the car looks like new
I thoroughly recommend Paul if you are looking to change your vehicle
They are as described and the personal touch is very reassuring
You will always deal directly with him

After years of buying cars
Well over 130 plus

It’s refreshing to see a dealer interact with potential customers and giving them what they want

Just hope this is as reliable as my Yaris was

Thanks Paul

Regards
Mark

Distance purchase due to covid so Paul took a detailed video of the car and sent it over to me. A man true to his word, communication was spot on. Fantastic customer service, fab car just as he said. Delivered to my door, no delays. Would definately recommend to others.

Excellent service sorted everything out of us ready to pick it up full Mot would buy again from him.

Great Service. Car was in immaculate condition on arrival and was just as described. Paul provided videos to accommodate the current lock down situation. Great Bargain. Exactly what I was looking for. Thanks Paul

Fantastic. Great advice on best car for my needs, without being pushy. Great selection of very nice cars and from start to finish a brilliant service. Would definitely recommend and buy from Paul again. Now have a lovely car!

Down to earth person took the time explaining the ins and out. If I wanted to exchange a motor again i would get in touch, my wife was pleased about the exchange and the car she got. Thank You Mr P Smith and cheers.

Helpful polite and punctual . It was a pleasure doing business with Paul nothing was too much trouble and he had a very cheerful personality.

Paul provides the kind of customer service that simply doesn’t exist anymore. In my experience, the big names just cannot compete with Paul on personal service. Who could you get to deliver a vehicle on your doorstep before 8am? AND after traveling 400 miles from England to Scotland. Astonishing! Then take your old car away. So convenient. Take note young suits! And his USP of low mileage, one owner vehicles got me the lowest mileage SUV in my price range on the whole of Autotrader. It still has that new car smell! As Arnold once said, “I’ll be back”. I look forward to doing business with Paul again in the future and will be recommending him to all. Many thanks Paul.

Pleasure to do business with, very helpful from start to finish.

I cannot adequately describe the excellent service my wife and I received from this dealer. In the past I have purchased vehicles from main dealers but none can equal the care, consideration and friendly dealings we had on purchasing our vehicle with Paul Smith. I would recommend him to anyone. He handled all necessary documentation i.e. taxation, change of cherished number plates etc. making our transaction trouble free.

Excellent service very helpful delivered our car and took care of all paperwork.

We drove 150 miles to inspect a car that Paul was selling and was very pleased that it was exactly as he had described.Paul was polite and not at all pushy,giving us as much time to test drive and inspect the car as we needed.

I am writing to say what a pleasant experience it was to deal with a honest car dealer we had a very nice experience dealing with Paul Smith and no high pressure sales and a fair price for our trade in and would certainly recommend Paul Smith car sales to all our friends thanks Keith and Linda.

It was a pleasure doing business with Paul. Very polite and not pushy at all. I was a bit weary of paying for the car over the phone as I live in South Wales and the car was in Lincoln so he brought the car down to me and payed him on the day of delivery which I thought was very decent of him. The car was immaculate and it runs like a dream. The price was also spot on and was a lot cheaper than anywhere else on all of the net. The wife loves this car I would certainly recommend this fella to people as he is a very decent chap and certainly would not sell you crap. Thanks mate and maybe do business with you in the future👍

Helpful and informative with an easy car exchange.

Professional, good customer service, all vehicles well presented. Made the purchase of my car very easy. Really pleased with how approach worked from start to completion.

Thanks to Paul for yet another very low mileage ‘brand new’ car with a 3 year old plate, my fifth over the years from Paul Smith Car Sales Ltd. The difference this time it was one that I asked him to keep an eye out for. For once a genuine used car dealer who is very fastidious about the condition of his vehicles right down to the smallest detail. Well worth a look if depreciation is a concern but a new look car is essential.

A fantastic service from start to finish! Extremely knowledgable about the car I was purchasing and helped me find the right car for me. I was informed every step of the way and I would highly recommend his services for anyone looking to purchase a new vehicle! I’ll be going through Paul Smith Car Sales ltd for all my vehicles in the future! Thanks again! One extremely satisfied customer.

Very professional, well organized and helpful, a pleasure to have done business with Paul. Will definitely recommend to family and friends. From first contact to doing the final deal was seamless.

Felt at ease from the moment we pulled up, no hard sell, car was immaculate as were all the cars on the forecourt. It was a pleasure to do business with this dealer- he thoroughly deserves to do well and is nothing like any preconceived ideas of a second hand car salesman you may have. Had the car a few weeks now and all good !

This company went out of their way to enable us to buy a car from them, within our limited time window. The car was immaculate and in pristine condition, just as advertised. I would certainly use them again and would happily recommend them to family and friends.

We travelled to Lincoln from Scunthorpe a bit warily, never having dealt with Paul Smith Car Sales before. However, we found the man himself to be friendly, honest and knowledgeable. We test drove a low mileage Kadjar and were very impressed, purchasing and driving home the car that very same day. On the way home, a warning light appeared on the car, and we immediately informed Paul. The next morning, Paul drove from Lincoln to pick up the car and took it back to Lincoln. By early evening, the car was back with us, with the fault duly fixed. Needless to say, we were impressed with the level of service which we received. We therefore highly recommend Paul Smith Car Sales.

A great collection of quality cars and the dealer was very professional and understanding in his approach. He was easy to talk to and very helpful with a couple of queries I had. First class dealer and would recommend him very highly to others.

After purchasing several vehicles from Paul Smith, this has yet to be by far the most pristine and well presented Mercedes I’ve come across. Pauls professional and excellent knowledge certainly gave me plenty of reinsurance that I was making the correct decision. Excellent service from start to finish smooth, hassle free with a absolutely faultless attitude. Highly recommended.

Brilliant, Paul is a real gent and has great cars, well happy 😁

This is my fifth car from Paul Smith and still he made it another pleasurable experience with his expert knowledge and attention to detail.The new car was immaculately prepared and well presented. I would recommend without hesitation Paul Smith Cars to anyone.

Excellent service from Paul. Transaction completed very efficiently. New car immaculately prepared. On a personal note the salesmen is a very decent chap who knows his trade . I would thoroughly recommend him.

Second car we have had from Paul. The cars are always immaculate and a great price.

We travelled from Leeds to see a specific car after speaking to Paul on the phone. We received a warm friendly welcome from Paul and immediately felt at ease. All of Paul’s cars were well presented and appeared of top quality. The car was just what we expected. Well presented and a good price. The part exchange price offered was good and needless to say we did the deal.
Paul was extremely helpful and the whole experience was enjoyable. We have found the car to be everything we hoped for and will check Paul’s deals next time we change.

First class service from Paul from my very first inquiry to concluding a deal. The car looked stunning,I was given ample opportunity to assess and examine it, was given a relaxed and knowledgeable on the road trial and all my queries and questions were dealt with quickly and openly to my satisfaction. Well done and thank you Paul for one of the best car purchases I have ever experienced.

Great service with zero hassle. Paul was able to provide my ideal car at a fair price – can’t ask for more than that. The car was prepped to a high standard and the one minor blemish on an alloy was sorted before I picked it up. Would recommend without hesitation!! Thanks again Paul.

Just bought a car from this garage and I’m delighted I did! The car was in immaculate condition. The friendly and knowledgeable sales person a real gem – no pushy sales talk and no bull – first rate service, and a first class car and I would certainly recommend to anyone looking go and buy from this garage.

So lucky to have found Paul Smith Car Sales Ltd. Bought a Ford Kuga from Paul a couple of weeks ago. Really nice, genuine chap with a fantastic selection of used cars. All immaculately presented. Wouldn’t hesitate to recommend him and will certainly give him a call when we next need another car.

Dealing with Paul was a pleasurable, stress-free experience. With a combination of great custimer service and Paul’s attention to detail, we bought our Ford Kuga safe in the knowledge that we had the backing of a trusted and reputable dealer.
It was obvious to see that Paul only deals in top quality stock and this was demonstrated by the purchase of our ultra low mileage, totally pristine Kuga which we have been thoroughly delighted with. Would not hesitate to buy from Paul again.
Well done Paul!

Purchased Kuga , Perfect service throughout. No pressure at all. Delivered to us for no extra cost. Manager helpful, polite, knowledgeable and friendly. Would definitely recommend. Thanks very much.

Paul has a good selection of first class nearly new low mileage cars. The whole process of buying a car was a pleasure, from looking at cars to driving the chosen car off the forecourt was stressless. I would highly recommend Paul Smith Car Sales to anyone.

Another good experience at Paul Smith Car Sales. Great choice, quality and price. Paul offers advice but does not pressure you and is happy to help in any way he can. My third car from Paul and having mentioned I wanted to change he managed to source a great car for me in terms of spec and price. Will definately return again in the future. I wish Paul success with his business as he definately works hard and always treats the customer with repect.

Friendly seller with low mileage cars at very competitive price for the car we bought. Instant response to after sales problem. I would recommend friends and family to consider Paul Smith Car Sales when looking for a change of car.

Excellent buying experience. Particularly pleasant, knowledgeable staff. The car I bought was exactly as described. My wife and I are highly delighted with our purchase. We would highly recommend to anyone looking for a low mileage car at a reasonable price.

The salesman was very helpful he explained all about the car and took me for a test drive. I would recommend him to friends and family. He did not push any cars on me but let me make my own decision. I would certainly go back if required another car in the future.

Paul was very accommodating, waited for us to get over on a Sunday. No sales pitch, just honest, straightforward information.

This is the second car we have purchased from Paul Smith and on both occasions found him to be trust worthy and efficient I would have no qualms in recommending his car sales to anyone.

Nothing was too much trouble, vehicle was perfect, very helpful and pleasing experience.

Great service. Pleasure to buy a car from. Picked me up from the train station to save me getting a taxi. Has lovely used cars all in amazing condition. Would highly recommend. Feels like we have a brand new car.

Faultless and understanding. The dealership could not have been more helpful.

I found buying the car very easy as the car was really good low mileage car that I was looking for and with in a week had been to Scotland with no problems.The dealer was helpful would recommend.

Great service well looked after nothing to much trouble thanks.

Can’t praise him highly enough , very professional sent me several photos of the car we wanted ,was a pleasure doing business with.

A very professional man knows his job. He took me for a test drive in the car we was thinking of getting no pressure. Gave me time to talk to my husband before I bought it.

Very pleased with dealer and purchase. Car was in excellent condition when collected and felt was at a fair price. Secured an extended warranty for me at less than half list. Visited a number of times and was treated courteously on every occasion. Would highly recommend.

From my initial telephone inquiry to the handing over of the keys of the purchased car, I found the whole experience of buying a car from Paul Smith Car Sales Ltd to be trouble free. The price for the car purchased was I though very reasonable and the trade in offer very fair also. The paperwork was processed very efficiently and with no great input on my part being required, which was a relief. So, I’ve obtained the car that I wanted and found the experience to be a positive one overall.

All my questions were answered clearly and patiently, I felt I could make an informed decision. The whole process was smooth, efficient and organised. All very painless, I am pleased with my new car !

This is my second car from Paul ,a genuine and honest dealer all his cars are immaculate and his service is second to none .I can definitely recommend if looking for a car.

Found vIa AA Cars search. Sent message via AA, Telephoned me, very helpful, we arranged a test drive. On arriving very knowledgeable about the vehicle a Peugeot Partner Tepee Automatic with under 300 miles on the clock and as new. Offered a fair price on our trade in, we concluded a deal and completed the necessary paperwork. On collecting of the vehicle the handover included further helpful information about the vehicle. Thank you , we will contact you again when I need a future vehicle.

Lovely Quality vehicle bought from Paul, will Recommend him to any one wanting a new car.

Fully recommend Paul Smith Car Sales Ltd. First class service.

Second time we have dealt with Paul. No pressure when dealing with him, all is explained fully in a helpful manner. His cars are immaculate with a good choice of various models. When a deal is agreed he is very organised in sorting out paperwork there and then, leaving you in no doubt that everything has been done properly and efficiently, he gives you peace of mind and confidence that you are dealing with a genuine guy. Highly recommended in every way, reasonable priced, good quality cars, well presented and just so uncomplicated to deal with. See you next time we’re changing Paul.

Paul is great guy to deal with. Have recently had good selling and buying expierience with him. He gives you loads of info on car you are interested in and also good long test drive. Would definitely deal with again.

First class service from first telephone call to completion of deal. This is my second car purchase from Paul. I live over 2 hour drive away from Pauls car sales and the reason I deal with Paul is because he is genuine and that is very rare in car sales. So thank you Paul.

I would totally recommend Paul Smith cars Ltd, I found the whole experience extremely easy, Paul offered me a fair price for my trade in and explained everything thoroughly to me regarding the paperwork and all my new car controls etc. I would happily travel from our home town St.Neots to Lincoln again and recommend others to visit Pauls website and read the other great testimonials he has received by other satisfied customers.

I have bought a number of cars from Paul Smith Cars over the past 10 years, and always experienced a professional, good value service both for my part exchange and new car purchase. This occasion was no exception and I would highly recommend this dealer.

Absolutely brilliant top guy.
From my initial enquiry, there was no pressure to buy, Paul was extremely helpful with all my questions. Due to the distance (Lincoln – Cornwall) got a friend to look over the vehicle, she replied: “its fab, looks brand new” and she was right. I’ve got an awesome vehicle with minimum mileage and gadgets – without ‘new price tag’.
Paul met me half way to exchange vehicles, explained everything on the car (even got my phone connected!) nothing was too much hassle for him and didn’t feel any pressure from him wanting to get back to Lincoln as soon as the paperwork and final payment was done.
I WOULD recommend Paul to ANYONE who wants a vehicle that’s in showroom condition, with low mileage – he is extremely passionate about the cars he gets, – only the best, and I’ve just got mine back to Cornwall with Pauls help and patience.
I’ll be coming back 🙂 THANK YOU PAUL

Never bought a Car hassle free like today. A genuine Car Seller, not the normal forecourt sales person you normally get at a dealership, where you get the sales person running backwards and forwards to the manager. You only deal with Direct with the owner. Everything from enquires to picking the car up, went smoothly. His car’s are great and very low millage, in lovely condition. Obviously spends a lot of time finding the Cream of the Secondhand market, ensuring its in perfect condition. I was dubious about not dealing direct with a dealership, but I have totally changed my mind, I would be more than happy to recommend Paul Smith Car Sales to anyone. Excellent Service.

Have bought cars from Paul in the past and just bought our third!
Didn’t even consider going anywhere else. This one, like the others is absolutely pristine.
This transaction was smooth and effortless and we would definitely recommend buying from Paul.

Drove a car 170 miles to me after a deposit over the phone then remaining money paid when he arrived with the car. Thanks for your help.

Whilst searching for a Ford Kuga I came across Paul Smith’s website and saw exactly what we were looking for a low mileage, right age, diesel and most importantly a reasonable price. I contacted Paul and was impressed with his friendliness and knowledge as we discussed the car. He kept me up to date with the car’s arrival and arranged a collection time. When we arrived at Lincoln the car was exactly as described clean and looking like new even though it is three years old. The handing over of the car was trouble free and all the paperwork was handled efficiently. The whole buying process was smooth and friendly with no hard sell or trying to sell extras as we have experienced in the past. We would have no hesitation in buying from Paul again and have already passed on his name to friends and family.

We had been looking for some time for our desired car, and I contacted Paul Smith when he advertised one on his website. Our dealings with Paul have been very positive and resulted in us purchasing a much longed for mini convertible – great spec, condition and low mileage. Throughout the whole process Paul was very communicative and updated us regularly with photos, emails and videos of the vehicle, as we were not local to him. I would have no hesitation in buying a car again through this independent trader, our experience was made very personal and we left with the car that we had spent a long time looking for.

Very Nice honest Man. Sells honest cars. Would use again and recomend.

It is nearly a month since I purchased my Ford Kuga from Paul Smith Car Sales so I am able to review my purchase following a decent time period. I contacted Paul via AutoTrader initially and he was very quick to respond and I must say that communication throughout the transaction was always fast and efficient. We travelled 70-miles to see the vehicle and took it for a good test drive. Although it was 2-years old it was in showroom condition and has met all my expectations. Paul gave me a very fair value for my previous car and organised the details for both cars with DVLA from his office, allowed me to use his PC to modify details with my insurance provider and sorted out Road Tax at his local Post Office. He is very knowledgeable and helpful and at no point during my dealings with him did he pressure me at all. It was a pleasure to deal with Paul and I am so pleased to have my Kuga. I can highly recommend Paul Smith and will definitely use him in future.

Paul gave us really good help and advice when we bought our Zarira from him. Unlike some other dealers the cars on his forecourt are spotless inside and out with them all looking as good as each other. He specialises in good condition in low mileage exmotability vehicles so they have all been properly serviced having the keys and books with them. One of the good things was he arranged for the transfer of our personal number plate to the vehicle plus progressing the other DVLA online paper work on our behalf. Another good thing was he did not try to push any extras which some of the larger dealers seem to push onto the price. There is parking beside his lot and it is easy to find on Wragby Road Lincoln. The best thing I can say about this Paul is that we would go back for another vehicle along with recommending him to friends.

Efficient, great knowledge of vehicles for sale, easy to deal with, didn’t feel i was being pressured.

Paul Smiths attention to detail is exceptional that is the reason I come back to purchase cars from Paul. Paul knows his business well and his cars are presented to the highest standard. Purchasing from such a likeable and dedicated person, you can drive a new car home with confidence.

Excellent service from start to finish. Very professional and knowledgeable. Vehicle was prepared to a very high standard and all supporting documentation was provided. Really helpful and efficient – we drove away with the car within one and half hours and are very pleased with it. Would definitely use this dealer again.

Brilliant, Paul was great got us exactly what we wanted would definitely buy again from him without a doubt.

Excellent service. Great cars and well priced. I think he can’t get stock in quick enough. I we be a return customer when the time comes. Good one Paul.

If you want a car of excellent quality and have a friendly, hassle free, and no pressure sales experience then this is the place to buy your vehicle. After first contacting the company about the Renault Scenic Xmod which was advertised on the web site I found him to be informative and helpful. I would highly recommend using a company which provides such good customer service.

Very easy to deal with. Car spotless on the two times I have collected from him.

I can’t thank Paul enough for his professionalism and diligence. He took the time out to understand exactly what I needed and then talked me through all the options. There was no pressure whatsoever and the car I bought from him is perfect. Very, very highly recommended.

I purchased a car from this company yesterday and can highly recommend them as the deal was done with efficiency and it was nice to get someone who offered a good quality service and most of all let you decide whether to purchase without any pressure. It was like a ‘breath of fresh air’ NOT getting a pushy salesman as is usually the case at the main dealers. If I require another car in the future I would definitely look at Paul Smith Car Sales Ltd website and if they have something suitable I would have no hesitation in buying another car from them. They should be congratulated on the first class service given.

My first car bought from Paul. A beautiful Peugeot Tepee. Metallic Silver. Drives like a dream. Paul was friendly and informative. The transaction was smooth and easy.
When I drove home, I had a question about a lock on the car. I rang Paul and he answered my question straight away. ( Actually, if I had read the manual, I would have found the answer) But Paul never made comment. Very polite indeed.
I would highly recommend a visit to view the pristine cars on his forecourt.
I don’t think I have stopped smiling 🙂
Thank you very much. I will definitely be back for my next car.

Very polite, informative, drove 120 miles to see the Car. It was everything he said it was. Exchanged with ours could even surrender the PCP there and then. Most definitely use again. In fact I may just phone direct before I did a internet search.

I purchased a Citroen Picasso from Paul at his Lincoln car lot i emailed him before i went and he got back to me within minutes, he was very clear with his description of the vehicle and had the vehicle ready when i arrived. Paul was very polite and helpful while we looked around the car and at no time was he pushy like some salesman can be. At no time did we feel pressured to buy and nothing was to much trouble for him. On the test drive Paul took the vehicle to quiet part of town and let us take over so that we could take our time to get used to the car and he just sat back and just spoke when we asked him something. All in all this was the best car buying experience i have ever had i will definitely buy my next car from him and will pass on my experience to anybody looking for a great place to buy a car from. Thank you Paul for a great experience and a great car.

Just purchased my third car from Paul at the weekend and once again I’m very pleased with the quality of vehicles and customer service Paul provides. The low mileage and top quality presentation of the vehicles make buying a car from Paul the next best thing to buying from new, but with out the costs associated. Paul is very knowledgeable about the vehicles he sells and the wider market and allows you to come to an informed decision on your requirements rather than being given the hard sell by an on-commission, suited showroom sales exec. Paul has made the whole process of part-exchanging my old vehicle very straight forward each time, something that can be quite stressful having sold privately in the past. In summary, a professional, established local dealer who supplies quality cars at an affordable price.

This is my second car purchased from this local dealer. On both occasions we have received very friendly, efficient and knowledgeable service. I have no hesitation in recommending him to other prospective car buyers.

A professional, trustworthy and friendly company. I have purchased several cars over the past 10 years, and always experienced the same excellent service. High quality and good value vehicles always available.

Great garage, have already recommended them and will continue too.